Warranty

Your myifon warranty

myifon is an Irish-owned business (Glenarb Limited t/a myifon) and we stand behind every refurbished phone we sell. Every phone comes with a 12-month warranty from the date you receive it. This is in addition to your statutory rights as a consumer in Ireland.

What the warranty covers

Technical and mechanical faults that develop under normal use, including:

  • The display (screen)
  • The cameras
  • The microphone or speakers
  • Charging and the battery failing below normal working condition
  • The logic board
  • Any other hardware fault not caused by physical or liquid damage

How a claim works

If a fault develops, contact us (details below). We'll guide you through sending the phone to us. Our technicians will repair it and send it back as quickly as possible. If we can't repair it, we'll replace it with an equivalent device or refund you.

What the warranty does not cover

  • Physical damage: damage caused by dropping, bending or cracking the phone.
  • Liquid damage: because refurbishment involves opening the phone, the original water-resistance rating can't be guaranteed, so liquid damage is excluded.
  • Unauthorised repairs: repairs by you or a third party without our written consent.
  • Normal wear and tear: cosmetic marks that develop over time.
  • Software issues: app problems or iCloud/account issues.

Complaints

If something has gone wrong, we want to put it right quickly and fairly.

Step 1: Contact us

Email info@myifon.com or call 085 225 2727. To speed things up, please include:

  • Your full name and contact number
  • Your order number
  • The phone model and grade you bought
  • A description of the problem, when it started and anything you've already tried

Step 2: We review it

  1. Acknowledgement: we aim to reply within 1 working day.
  2. Review: we look at your case, which may include running diagnostics on the phone.
  3. Proposed resolution: we aim to offer a repair, replacement or refund within 3 to 5 working days.

Step 3: We confirm in writing

Once we've agreed a resolution, we confirm by email what we're doing and when it will be done (for example, when a refund will reach your account).

Glenarb Limited t/a myifon, SocoLab, Strand Campus, Strandhill, Co. Sligo, F91 FE8N, Ireland. Registered in Ireland, CRO 784969.