Warranty

Your myifon.ie Warranty: Peace of Mind, Guaranteed.

 

At myifon.com, we’re a 100% Irish-owned company and we stand by the quality of our "Used - Like New" iPhones. We're confident that you'll be delighted with your purchase, which is why we provide a comprehensive 1-year warranty on every phone we sell.

This warranty gives you peace of mind, knowing that if any technical or mechanical issues arise, we’ve got you covered.

 

What Our Warranty Covers

 

Our 1-year warranty covers all technical and mechanical faults you might experience with your iPhone. This includes issues with components such as:

• The display (screen)

• The camera

• The microphone or speakers

• The logic board

• Any other technical issues not caused by physical damage

 

Our Repair Process

 

If a fault develops with your phone during the warranty period, simply get in touch with our friendly customer support team. We will guide you through the process of returning your phone to us.

Our expert technicians will then repair the phone and get it back to you as quickly as possible. If we are unable to repair the phone, we will provide you with a replacement device.

 

What Our Warranty Does Not Cover

 

To keep our prices low and ensure we can offer you the best value, our warranty does not cover issues caused by accidental damage or misuse. This includes:

  • Physical Damage: Any damage caused by dropping, bending, or smashing the phone.
  • Water Damage: Any faults caused by the phone being exposed to water or other liquids.
  • Unauthorised Repairs: If you or a third-party repair shop attempt to repair the phone without our written consent, the warranty will be void.
  • Normal Wear and Tear: This includes cosmetic blemishes that may develop over time.
  • Software Faults: Our warranty does not cover software-related issues, such as app errors or problems with iCloud.

 

Dispute and Complaint Resolution Process

At myifon.ie, we pride ourselves on providing top-quality certified devices and excellent service. We understand that occasionally, things might not go exactly as planned. If you have a problem with your product or service, we are here to help resolve it quickly and fairly.

Please follow the steps below to ensure your complaint is handled as efficiently as possible:

 

Step 1: Contact Our Support Team

 

The first and fastest way to resolve any issue is by contacting our dedicated support team directly. We are committed to solving most concerns right here.

Email is Best: Please send a detailed email to support@myifon.com.

Include Key Details: To speed up the resolution, please include the following:

Your Full Name and Contact Number.

Your Order Number.

The iPhone/iPad Model and Grade you purchased.

A clear description of the problem (including when it started and any troubleshooting steps you have already taken).


Step 2: Internal Review and Acknowledgment

  1. Acknowledgment: We aim to acknowledge your complaint via email within 1 business day of receipt.

  2. Internal Review: Our support specialists will immediately begin a thorough review of your case, which may include testing diagnostics (if required) and reviewing your purchase history.

  3. Resolution Proposal: We commit to providing you with a proposed resolution (which may involve repair, replacement, or refund) within 3-5 business days.

 

Step 3: Resolution and Final Confirmation

 

Once a resolution has been agreed upon (e.g., issuing a return label for inspection, processing a refund, or dispatching a replacement), we will execute the necessary steps quickly.

We will confirm the resolution in writing via email, detailing the action taken and the timeline for completion (e.g., when a refund will show in your bank account).